本书根据《高职高专教育英语课程教学基本要求》和空中乘务员实际工作需求而设计和编写,旨在通过真实的行业背景、身临其境的职业场景、原汁原味的客舱用语、实用丰富的民航知识和有针对性的练习来提高学生英语交际能力和客舱服务水平,实用性强。
全书共20个单元,每单元由四部分组成。其中,每单元的Part One(对话)和Part Two(广播词)为本书的重点,应在课堂上重点讲解并让学生充分练习,以达到学以致用的目的;Part Three(语音)应在教师的指导下在课堂上完成;Part Four(阅读)的内容可以作为泛读材料,要求学生在课前预习,上课时教师进行检查,并根据学生掌握的情况进行适当的讲解。
本书可作为职业院校空中乘务、航空服务等专业的教材,也可作为航空公司新引进空中乘务员的英语培训教材,或空中乘务员复训时英语书面及口语测试的参考材料。
本教材基本以实际客舱服务的程序为顺序,共分20个单元。每个单元包含四个部分(Dialogues,Announcements,Phonetics,Reading),并且每一部分都配有针对性的练习,以提高学生的机上英语口头交际能力、广播能力,扩大其专业知识面。本教材旨在加强学生机上服务英语基本技能训练,培养学生实际运用英语的能力,使之在英语会话方面具备空中乘务工作所需要的基本能力。
民航运输类专业"十二五"规划教材
《航空工程材料及应用》
《航空液压与气动技术》
《飞机构造(第2版)》
《航空电气设备与维修》
《飞机铆接装配与机体修理》
《实用航空医学基础》
《客舱服务训练教程》
《民航服务心理学》
《空乘礼仪》
《空乘英语》
《形体训练》
《航空运输地理》
《空乘化妆教程》
《民航旅客运输》
《民航货物运输》
《民航基础知识应用》
《服务礼仪》
《值机业务与行李运输实务》
《民航法规与实务》
《服务人员形象塑造》
《航空运输地理》
《民航国内国际客票销售》
《航站楼旅客服务》
《民航市场营销》
《民用航空法实务》
《民航计算机订座实训》
《管理学原理与实务》
《民航服务心理与实务》
《客舱服务》
《民航国内国际客票销售》
《航空概论(含光盘)》
Unit One
Part One Dialogues: Passenger Reception
Part Two Announcements: Welcome and Recheck of Boarding Pass
Part Three Phonetics: American and British Phonetic Symbols in Contrast
Part Four Reading
Unit Two
Part One Dialogues: Arranging Seats
Part Two Announcements: Pre-take off Safety Check
Part Three Phonetics: The Vowels and Consonants
Part Four Reading
Unit Three
Part One Dialogues: Arranging Baggage
Part Two Announcements: Baggage Check
Part Three Phonetics: The Pure Vowels
Part Four Reading
Unit Four
Part One Dialogues: Delay
Part Two Announcements: Welcome after a Delayed Departure
Part Three Phonetics: The Diphthongs
Part Four Reading
Unit Five
Part One Dialogues: Safety Check Before Take-off
Part Two Announcements: Safety Demonstration
Part Three Phonetics: The Explosive and Fricative Consonants
Part Four Reading
Unit Six
Part One Dialogues: After Takeoff
Part Two Announcements: Introduction of Flight Routes and Service Items
Part Three Phonetics: The Affricate, Nasal, Lateral Consonants and the Semi-vowels
Part Four Reading
Unit Seven
Part One Dialogues: Drink Service
Part Two Announcements: Drink and Meal Services
Part Three Phonetics: Syllables and Word Stress
Part Four Reading
Unit Eight
Part One Dialogues: Food Service (I)
Part Two Announcements: Before Landing
Part Three Phonetics: Open Syllables and Closed Syllables
Part Four Reading
Unit Nine
Part One Dialogues: Food Service (If)
Part Two Announcements: Flying at Night and Stopover
Part Three Phonetics: Reading Rules of English Vowel Letters in Stressed Syllables
Part Four Reading
Unit Ten
Part One Dialogues: Abnormal Situations in Service
Part Two Announcements: Apologies for Abnormal Service
Part Three Phonetics: Reading Rules of English Vowel Letters in Unstressed Syllables
Part Four Reading
Unit Eleven
Part One Dialogues: Duty Free Sales
Part Two Announcements: Movies/Duty-free Sales
Part Three Phonetics: Reading Rules of Double Syllables
Part Four Reading
Unit Twelve
Part One Dialogues: In-flight Entertainment
Part Two Announcements: Holidays and Festivals
Part Three Phonetics: Reading Rules of Multi-syllables
Part Four Reading
Unit Thirteen
Part One Dialogues: Jet Lag
Part Two Announcements: Quarantines
Part Three Phonetics: Loss of Plosion and Incomplete Plosion
Part Four Reading
Unit Fourteen
Part One Dialogues: Airsickness
Part Two Announcements: Landing
Part Three Phonetics: Consonants Clusters and Sound Linking
Part Four Reading
Unit Fifteen
Part One Dialogues: Sick Passengers
Part Two Announcements: Cancellation and Staying Overnight
Part Three Phonetics: Reading Rules of Noun+s/es and Verb+ed
Part Four Reading
Unit Sixteen
Part One Dialogues: Helping Passenger Find Lost Articles
Part Two Announcements: Waiting for Clearances
Part Three Phonetics: Sentence Stress
Part Four Reading
Unit Seventeen
Part One Dialogues: Transit Passengers
Part Two Announcements: Landing in Transit
Part Three Phonetics: Thought Patterns and Pausing
Part Four Reading
Unit Eighteen
Part One Dialogues: Filling Out Forms
Part Two Announcements: Unexpected Situations
Part Three Phonetics: Intonation
Part Four Reading
Unit Nineteen
Part One Dialogues: Emergency Procedures
Part Two Announcements: Emergency Procedures
Part Three Phonetics: Use of the Falling Tone
Part Four Reading
Unit Twenty
Part One Dialogues: Pre-arrival and After Arrival
Part Two Announcements: Brace for Impact
Part Three Phonetics: Use of the Rising Tone
Part Four Reading
Words and Phrases
References