Unit 1 Understanding Outsourcing

Part I Starting Up

Part II Listening & Speaking Skills Development

Dialogue 1 Outsourcing Business Processes

Dialogue 2 Opinions about Outsourcing

Part III Reading

Passage 1 What Is Outsourcing?

Passage 2 Types of Outsourcing

Passage 3 Advantages of Outsourcing in India

Passage 4 2014 Top Ten World Outsourcing Companies

Part IV Writing Business Letter of Introduction

Part V Mini-Project

Part VI Tips for Outsourcing Professionals

Skills Required by Professionals in Outsourcing

Unit 2 A Day at Work

Part I Starting Up

Part II Listening & Speaking Skills Development

Dialogue 1 Preparing a Teleconference

Dialogue 2 The First Day in New Horizon Computers

Part III Reading

Passage 1 A Call Center Agents Smile

Passage 2 How Business Outsourcing Has Reshaped the Lifestyle of Philippines

Passage 3 A Typical Day in the Life of a Project Manager

Passage 4 Job Responsibilities as an IT Project Manager

Part IV Writing E-mail

Part V Mini-Project

Part VI Tips for Outsourcing Professionals

Work Attitude

Unit 3 Cultural Aspects

Part I Starting Up

Part II Listening & Speaking Skills Development

Text 1 How to Avoid a Culture Clash with an Offshore Outsourcing Partner

Text 2 Company Culture

Part III Reading

Passage 1 Understanding Cultural Differences in Offshore Outsourcing

Passage 2 Working Environment in Infosys

Passage 3 Cultural Barriers to Offshore Outsourcing

Passage 4 Key Issues in Offshore Outsourcing

Part IV Writing Memo

Part V Mini-Project

Part VI Tips for Outsourcing Professionals

Appreciating Cultural Differences

Unit 4 Communication Practices

Part I Starting Up

Part II Listening & Speaking Skills Development

Dialogue 1 Communication Proble